Frances’ background is in Business, mainly in BAA Plc, a FTSE top 100 company. As a Senior Manager at Heathrow and Gatwick Airports, she undertook various roles, with responsibilities including Project Manager for the development of Terminal 3 with a budget of £82M, Terminal Duty Manager for Terminal 2, and Service Delivery Manager with responsibility for over 250 staff, as well as the introduction of Heathrow’s first Call Centre. Other roles were Terminal 5 Planning Manager and Transport Strategy Manager at Gatwick Airport, where she regularly represented Gatwick Airport in the media. She was also involved with the delivery of an Airport-wide change management programme.
Utilising this private sector experience, Frances then specialised as a Chartered Occupational Psychologist and taught Recruitment, Selection and Psychometric testing with The Open University, as well as starting her own consultancy business. In 2009, she joined York St John University, and was a Senior Lecturer in Occupational Psychology, where she developed and taught modules for the BSc (Hons) Psychology degree, as well as set up a Psychology based suite of external professional development courses. Frances has undertaken various roles within the University, but since May 2016, has been Head of School for Health Sciences where she is responsible for both internal and external development of their Health portfolio. This primarily involves managing a contract with the NHS and the delivery of their Occupational Therapy, Physiotherapy and Bio-medical degrees, as well as the Health Masters in Leadership and other external Health professional development programmes, totally over 2000 students. Frances is also a member of the Senior Leadership Team and the Academic Leadership Team for the University. She is studying for a professional doctorate in Occupational Psychology at Northumbria University, on Leadership within the NHS which she hopes to complete in 2019.